1. Introduction
We understand that the privacy of your personal details, and the security of your transactions with us, is of paramount importance to you. Our eSolutions has therefore adopted data protection policies with respect to your privacy and security. Our eSolutions’ Privacy Policy sets out the rules we will abide by when dealing with personal information we collect from individuals in the course of our business. We have based our policy upon the Internet Industry of Australia’s (IIA) draft Privacy Code of Practice, which adopts internationally recognised Privacy protection standards (such as the 'Safe Harbour' principles required by most European countries). The IIA Code also covers the requirements of the new Australian Privacy legislation.

We may make alterations or additions to this policy from time to time. Should we do so, we will update the policy on our website. We require that all our customers agree to abide by our Privacy policy as part of our terms of trade. This policy also applies to users of our website who are not customers of Our eSolutions.

Please note that we cannot and do not assume any responsibility for the privacy or security practices of any other websites which you may be able to access through our site, or for our customers’ level of compliance with our code.

2. What Information Do We Collect?
Our eSolutions collects different information about you at different times. There are 4 broad categories of information that we collect from you:
i) Information we require to supply our services.
When you first sign up or contract with Our eSolutions for one of the Our eStore or Our eHosting products, or when you make an inquiry about our services, we request information such as your name, address, telephone number, domain name, email, credit card details (if you are paying online). We may also ask for your age and gender.
ii) Non personally identifying information.
In addition to the information you specifically provide above, Our eSolutions operates statistics gathering software on its website to collect information about the number of visitors coming to the site. No identifying information is collected by this software. The software records the IP address of the visitor only. We use this information to improve our own technical structure and performance, and to determine which areas of our website are most popular.
We may also use 'cookies'. Cookies are pieces of information that a website can transfer to an individual’s computer in order to allow that website to store information about user preferences. We may use cookies which expire once the visitor leaves our website. Cookies are used to collect session ID’s. It is possible to adjust your Internet browser to refuse cookies, but you may find that this reduces the functionality of our site.
iii) Other demographic information.
If you respond voluntarily to our surveys or other interactive communications, we collect the responses and use the information to improve the quality and range of Our eSolutions’ products and services.
iv) Personal information stored on an Our eStore store leased from Our eSolutions, or in an Our eHosting web-hosting account.
Our eSolutions will have personal information stored on our servers due to the fact that we provide leased stores to other organisations, and web hosting space for their web sites. Any information that is submitted to or collected by these organisations will be physically located on an Our eSolutions server. This information, whether voluntarily provided or not, will not be used or released by Our eSolutions in any manner, and it will be kept strictly confidential, unless we are required to release the information by law.

3. How Do We Use Personal Information We Have Collected?
We collect and use your personal information to operate our website and deliver our services to you. We will use your personal information to provide you with:
technical support, billing and credit control, sales support, product upgrades and information. You may stop the delivery of future promotional email from Our eSolutions by following the specific instructions in the email you receive. These instructions will tell you how to remove your name from our promotional email list.
We may use your personal information to:

• contact you in relation to upgrading your use of our services, special offers (from us, or on behalf of third parties), with newsletters, surveys, and individual service audits. We may give extracts of our customer lists containing personal information to third party contractors to do this on our behalf.
• identify the source of new customers to Our eSolutions;
• monitor and address complaints, other feedback, and to resolve disputes;
• in the case of credit cards, to bill you for services;
• in the case of ABNs, to verify your identity;
• maintain a technical and account history of your dealings with us, and to re-establish your account with us where you rejoin as a customer within 6 months after having terminated your account;
• comply with our reporting and other obligations to third party licensors (such as reporting to software suppliers the number and identity of software licenses we have issued as part of our products).

We will treat all information we collect from you as strictly confidential. Our eSolutions does not rent or lease its customer lists to third parties. We will not reveal, disclose, sell, distribute, rent, licence, share or pass onto any third party (other than those who are contracted or supply services to Our eSolutions) any personal information that you may have provided to us unless we have your express consent to do so, other than in the circumstances set out in the next paragraph.
We will disclose your personal information, without notice or your consent, only if
a) we are required to do so by law or in the good faith belief that such action is necessary to conform with the laws, applicable code of conduct or legal process served on us in relation to our business or website;
b) to protect and defend the rights or property of Our eSolutions;
c) if we consider it necessary to do so in order to enforce or apply the terms of any of our agreements with you;
d) if we sell our business or part of it; and
e) in extreme circumstances, to protect the personal safety of users of Our eSolutions’ services, its website, our staff or the public.

4. Security
Our eSolutions has implemented security features in our database to protect your personal information from unauthorised access. We maintain our servers in a controlled, secured environment. Only staff who need to have access to your personal information in order to perform their job function are authorised to access the database. Constant changes to the Internet and technology mean that we cannot guarantee that data transmission will be 100% secure, or safe from attack by unauthorised intruders.

You can elect to provide your details via our secure web browser, which encrypts information. For this reason, it is safe to transmit your credit card number over the Internet, although no data transmission can be absolutely guaranteed as secure. Please note that this encryption is only available if you choose to use the encrypted order form (SSL Security).

If, however, you do not wish to provide your credit card details over the Internet you may complete the on-line order form and at the payment section select “Mail/Fax Order”, and then you may post or fax your order to our distributor, Redback Productions, for processing.

5. Other Disclosure By You
You should never reveal your password to third parties. If you lose control of your password, you may lose control over your personal information and may be liable for actions taken on your behalf by third parties using your password and/or personal information. Therefore, if your password has been compromised for any reason, you should immediately change it.

If you collect personal information which you keep on servers provided by Our eSolutions as part of our service to you (including email), you alone are responsible for compliance with the Privacy Act 1988 (Cth) in respect of that information. We take no responsibility for your dealings with personal information you collect.

6. How To Access & Correct Your Personal Information
From time to time you may need to update your personal information.We keep this information in a secure environment. If you contact us via telephone, you will need to answer a few security questions before any personal information is revealed or amended.

7. Children's Privacy
Our eSolutions does not knowingly collect, use or market any information to children without seeking parental or a guardian’s consent. We also urge you to familiarise yourself with your legal responsibilities with regard to children and the Internet.

8. Complaints
If you have a complaint about any aspect of our Privacy procedures, please contact us at info@ouresolutions.com.au. We will deal promptly with your complaint. If we cannot resolve the complaint to your satisfaction within a reasonable time, you or we may refer the complaint to the Privacy Commissioner.